摘要：In the manufacturing industry, product quality has become a key factor in determining a firm’s success or failure in the global marketplace. Advanced, highly reliable manufacturing methods have made it possible to achieve very high standards of product quality. As a result, more and more firms are making product quality a keystone of their competitive strategy. However, the improvement of production quality is a long-term commitment to continuous improvement in every aspect of the production process. To achieve the total quality, it needs the total quality control and the total quality management. Whether the organisation can realize the total quality, it depends on the success of these two aspects.
