Wireless

Q As more hotels implement wireless high-speed Internet access, what is keeping them from leveraging that investment across other guest-facing applications?

A "The drawbacks are the cost of the wireless network and a lack of killer wireless applications to drive the return on investment."

--Tom Litchford, industry manager, retail & hospitality, Microsoft

"Wireless interoperability and how it ties back into the hotel property-management system. Projects get dead-ended because they are not perceived to be worth it. You have to be able to do it cost effectively."

--Glenn Bonner, chief information officer and corporate v.p., MGM Mirage

"The lack of business applications available, such as E-Menu and E-Host. What is the business proposition for them? The wireless world is a wild, wild West."

--Keith McNally, c.e.o. and founder of Ameranth Wireless

"In many ways, we oftentimes have solutions looking for problems. This strikes me as one of those. The problem wireless ultimately solves may not be the one that was on the original radar screen. Who would have ever thought that when the Internet was developed it would end up being used for downloading music and movies?"

--Jay Troutman, president of Aptech Computer Systems

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