Relying on good customer service

BEST INSURANCE AGENCY

AMERICAN FAMILY INSURANCE

Address: 3732 S.W. Burlingame Road

Owner/manager: Earl McIntosh

Hours: 8 a.m. to 5 p.m. daily, weekend by appointment

Telephone number: (785) 267-7311

Anticipated changes: Hiring additional staff

Years in Topeka: 7

By Tom Allen

SPECIAL TO THE CAPITAL-JOURNAL

Earl McIntosh, who owns and manages American Family Insurance, says his clients are longtime customers. American Family was named Best Insurance Agency.

To what do you attribute your win?

It comes as a surprise. If it comes to one thing, it's that my clients truly know that I care about them. That they know if they have a problem, I'll be there for them.

What changes have you made during the past year?

I've added more staff with my agency growth.

What can customers expect from you in the coming year?

We try to review every client's insurance at least once a year to two years. We want to do a complete insurance review to make sure every client has the proper coverage.

Tell us about your customer base.

I have a very loyal customer base that has been with American Family for a long time and expects good service.

Who does your business target?

We target everyone because we are a multiline agency. Everyone needs car and life insurance.

Who do you credit as being a positive influence at your business?

My district manager, Rick Slocum. He leads by example and is also a great role model on how to take care of people.

Who has been the biggest influence on your success?

My father has been an insurance agent for almost 40 years. His hallmark is great customer service. He's been a great role model on the proper way to help people. I'm just following his example.

Copyright 2004
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