'Hassles' Turn Off Check Users
PAYMENTS
One-third of consumers plan to use checks less frequently in the next year due to the "hassle factor," according to "Evolving Consumer Payment Habits," a study by Synergistics Research Corp., Atlanta.
The top disadvantages consumers cite in using checks are the need to carry a checkbook and the time spent writing checks (Figure I).
Federal Reserve data indicate that the number of electronic transactions, including credit and debit cards, have surpassed that of checks for the first time, notes Genie M. Driskill, Synergistics' chief operating officer. Card transactions alone are expected to surpass checks by 2007.
This trend is more evident among Internet households. "Although checks continue to have a role for these consumers, particularly for bill payment, it appears checks are becoming much less important than other features of the checking account-such as debit card access, online payments, and preauthorized transactions," she says.
The decline in check writing may be attributable to consumers' positive response to other payment alternatives, such as debit cards and credit cards.
The disadvantages most widely reported by consumers tend to involve the "hassle" factor related to writing checks, which cards don't have, Driskill adds.
Copyright Credit Union National Association, Inc. Mar 2005
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