Sky Alland forms strategic alliances

Sky Alland, an outsourced teleservices company, has announced it is working with Oracle and IMA to create a fully integrated technology platform to support universal customer communications for sales, marketing and service. Sky Alland will work with Oracle and IMA to create a series of "AnyMedia" communications centers throughout the company. The Sky Alland AnyMedia strategy integrates existing communications center inbound and outbound applications with Internet customer service applications in a blended workstation environment, The workstations will incorporate e-mail, fax, Internet telephony, Web chat and data access and collection with more traditional inbound and outbound telephone center capabilities.

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