Amid Customer Backlash, eBay Reduces Some Fees
Matthew BroersmaOnline auction giant eBay Inc. has reduced some of its prices and stepped up support options in response to criticism over a fee hike announced last month.
North American users will get expanded access to phone support and will see some fees drop slightly, although key price increases, such as those affecting Store subscriptions and inventory, remain untouched. eBay has increased fees annually for the past four years, but the most recent changes angered many smaller sellers, who said the fees would in some cases erase their profits.
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Copyright © 2005 Ziff Davis Media Inc. All Rights Reserved. Originally appearing in ExtremeTech.