文章基本信息

标题：Complaint resolution checklist - TIG bits: IG best practices - Brief Article
作者：Joseph L. Brown
期刊名称：TIG Brief: The Inspector General
印刷版ISSN：8750-376X
出版年度：2004
卷号：Jan-Feb 2004
出版社：T.I.G. Brief Editor

Complaint resolution checklist - TIG bits: IG best practices - Brief Article

Joseph L. Brown

The 82nd Training Wing, Sheppard AFB, Texas, has developed a complaint resolution checklist. It outlines the requirements and suspenses for the individual elements of each of the 14 steps in the complaints resolution process. It also hyperlinks to the required forms or templates specified in AFI 90-301, Inspector General Complaints. The checklist utilizes Excel and Word formats to avoid using any additional software.

The checklist consolidates all requirements in the complaint resolution process from initial contact through the investigation, legal review and IG approval, when required.

The outline format means quick access to the various forms and templates required for handling complaints. The checklist calculates suspenses in terms of duty days, accounting for holidays as well as weekends. The result is an easy-to-use record of actions taken in handling IG complaints.

Col. Joseph L. Brown

DSN 736-2031

82trw.ig@sheppard.af.mil