ask the expert..e-learning

John Warner is a consultant e-learning specialist for The Industrial Society

What is e-learning?

"Basically, it is learning by any electronic process, mainly computer but including TV."

Whom can it help?

"Everyone. Individuals can study at home: everything from car maintenance and cookery to a second language - even a degree.

Companies can use it in-house to train staff and update them on products.

Organisations already using it include ICL, BT Cellnet, BAE Systems, BP, government departments, universities and colleges. The Open University was one of the first in Britain and remains one of the largest."

What do potential learners need?

"A multimedia computer with speakers, CD-ROM drive and access to the internet." Advantages?

"Many. Companies can train and update staff anywhere in the world, quickly and cheaply. Product faults, for example, can be immediately corrected worldwide with all staff receiving the information at the same time. No longer do training or technical staff have to fly to company outposts.

Consistent company policy can be achieved with simultaneous information going nationally or internationally to all staff. Individuals can learn at home. No more struggling on dark, damp evenings to get to draughty, dusty classrooms at a set time. Points not understood can be repeated as many times as you like and in privacy. Especially relevant aspects of a course can be concentrated on and the irrelevant ignored. You can access worldwide centres of learning without leaving your chair, and overseas courses can be taken without leaving Britain and vice versa."

Cost?

"In-house, e-learning can cost thousands to set up but long term it saves more than it costs.

For users, in-house is free. When studying at home, course fees are no more expensive than for conventional courses."

CV potential?

"In-house e-learning is already well respected. When taking private courses, make sure they are from a respected, accredited source.

Conventional entry levels should always apply. Beware courses offering lower standards or quick results." The future?

"... is limitless. It's already expanding rapidly as companies and individuals come to appreciate its potential. In theory, all students could learn this way: it would put an end to the 'impoverished student', who could tailor their studying around a day job."

More information?

From company training departments, higher and further education establishments, libraries and specialist magazines.

* Managing Best Practice, no 79 in the E-Learning series, is published this week, 60 plus p&p, from The Industrial Society's Customer Centre, 0870 400 1000, or www.indsoc.co.uk

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