Mobile tyre fitting failure - letter to the editor �� - Letter to the Editor

I read your editorial about how wonderful it would be to have a mobile tyre service visit one's premises and check company car tyres--our experience is just the contrary, I'm sorry to say!!

We have our own onsite servicing facility, employing two experienced professional mechanics, and currently run a fleet of 460 cars.

A fitter from a well-known tyre fitting company visited us to check on the condition of company car tyres. When he turned up, he also (rather cheekily) set about checking non-company car tyres, annoying the drivers as their permission had not been sought or obtained.

In the case of some company cars, tyres were required, and the fitter duly rang the leasing company to obtain order numbers. He then disappeared and was not seen again. Some of these cars then came into our garage for service, but the leasing company refused our request to fit new tyres as according to their records they had recently authorised new ones for the same cars.

It has to be said that some of the tyres "failed" by the tyre fitter were subsequently checked and found still to be perfectly serviceable.

We have since discovered that our leasing company does not like mobile tyre fitters to inspect tyres, as they are more likely to fail a tyre.

Based on our experience we will not be repeating the exercise, at least in the foreseeable future.

Chris Bates, facilities manager email

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