出版社：Faculdade de Administra??o, Contabilidade e Economia, Pontifícia Universidade Católica do Rio Grande do Sul
摘要：This article relates on a research done in an automobile
spare parts industry located in the metropolitan area of Porto
Alegre in Brazil. The objective was to present proposals in order to optimize the work of the employees from the delivery
department. The theoretical reference is based on three matters:
logistics, work analysis and rationalization, and ergonomics. The
applied method was action research, making use of participant
observation, documentation, timing, photo analysis, and interviews
with employees from the delivery department, with the quality
manager and with the company doctor. Several rationalization
aspects were encountered in which some solutions were proposed.
The results proved that even in the 21st century, Organization and
Methods principles on the rationalization of the operational work
can still be applied in the industry. Furthermore, most improvement
opportunities may be detected through the techniques used by
Frederick Taylor in the early 20th century. They can be associated
to new technological resources and also adapted to the critical
and participative attitude that most companies want out of their
employees.
