摘要：The integration of available knowledge management technologies, concepts and methods into organizational business processes is a pressing and challenging research issue today. Researches and practitioners in the areas of process and knowledge management alike seek for solutions that aid the flexible alignment of knowledge management efforts to an organization's most value generating activities. The advantages inherent in such efforts are manifold: The execution of business processes is supported from a knowledge perspective, the economic benefit of knowledge management can be illustrated more easily and knowledge management activities become "alive" because of the integration in organizational business processes - which in turn thrives business performance.
