期刊名称：Issues in Informing Science and Information Technology
印刷版ISSN：1547-5840
电子版ISSN：1547-5867
出版年度：2005
卷号：2
页码：691-691
出版社：Informing Science Institute
摘要：Software project management probably is a sector that has witnessed the highest rate of project
failure in the world. This is not the case with project management concerned with other disciplines
due to better management of their inherent strengths and weaknesses.
Hard skills, often described as a science and comprising processes, tools and techniques applied
to projects are the main focus of many project management methodologies. Extensive research
has been carried out in the project management domain with greater focus on hard skills. Soft
skills described as an art, are very often ignored during software project management. Such skills,
acquired through experience, are concerned with managing and working with people, ensuring
customer satisfaction and creating a conducive environment for the project team to deliver high
quality products within budget and on time and exceeding stakeholder expectations.
This paper summarizes the soft skills that can possibly improve the success rate of software projects.
These projects, if not managed properly can lead to escalation of budget and time schedules
beyond expectations. Deterioration of quality may be inevitable while deploying efforts to deal
with cost overrun and schedule extension.
Research in the field of soft skills required has been carried out at the University of Arkansas.
The results show that IT organizations are conscious of the need for soft skills. Furthermore, a
number of organizations, like Polaris, Sun Microsystems and Mastek have found it necessary to
include soft skills in their training agenda.
关键词：soft skills, hard skills, IT project management, software project management, project
management methodology, emotional
intelligence, psychology.
