期刊名称：Journal of Information, Information Technology, and Organizations
印刷版ISSN：1557-1319
电子版ISSN：1557-1327
出版年度：2008
卷号：03
出版社：Informing Science Institute
摘要：It has been reported that outsourcing specialist knowledge work can enable business excellence
by enhancing business competitiveness, economic value added service, quality, and market
branding. Much of this may be supported by seamless technical communication flows between
the vendors and clients of an outsourcing project. However, the potential loss of confidentiality,
authority, and security are key factors organizations take into consideration before venturing into
outsourcing. Developing an information communication platform which promotes a secure
knowledge exchange culture in an environment conducive to trust is fundamental to mitigate
these information risk factors. The empirical study reported in this paper investigated the central
postulate that effective management of technical communication at every stage of executing an IT
outsourcing contract reduces associated risks and establishes trust in an outsourcing relationship.
The objective of the study was to provide knowledge managers with an insight into the effectiveness
of communication flows for various outsourcing activities in order to support knowledge
mobilization for effective service delivery. The field research was conducted through a survey of
industry practitioners from vendor and client organizations with a sample size of 70+ respondents
from 20+ organizations, about an equal number of clients and vendors. It is the intended contribution
of this work to prescribe a socio-technical platform for professional technical communications
between clients and vendors of outsourcing services that effectively manages information
risks and the notion of trust arising from the project life-cycle.
关键词：IT Outsourcing, Project Management, Trust; Risk, Technical Communication, Communication
Channels and Media, Knowledge Flow and Information Flow.
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