摘要：When we discuss interaction and communication technology (ICT) usability, the images of
ordinary users facing difficulties in getting things to work come easily to mind. People who
struggle to use digital applications or find mobile services, or feel lost or frustrated when
trying to use all of the features of a remote controller seem to form the very stereotype of
users that interaction research should help. How my auntie, elderly neighbor, or disabled
brother could survive in an ICT-infused world is a recognized problem today, although not
that long ago, their problems were not a priority. The main focus of the research had been on
early middle-aged families with Western backgrounds (Czaja, 1997; Newell & Gregor, 1997).
