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  • 标题:Customer satisfaction e fad: un questionario di valutazione online
  • 本地全文:下载
  • 作者:Stefano Castelli ; Luca Vanin ; Marco Brambilla
  • 期刊名称:Information Sciences for Decision Making
  • 印刷版ISSN:1265-499X
  • 出版年度:2006
  • 卷号:2006
  • 期号:25
  • 页码:11-11
  • 出版社:University of South Toulon - Var
  • 摘要:The paper presents the results of a longitudinal evaluation (November 2003 ¨C June 2005) of the distance degree in ¡°Techniques for socio - psychological research¡± offered by Milano Bicocca University. The aim of the study is to quantify students¡¯ satisfaction rate and to find out suggestion useful to improve the efficacy of the organization. The study also shows the methodological implications of using different (and mainly online) evaluation tools.
  • 关键词:Customer satisfaction ¨C educational evaluation - online questionnaire
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