摘要：Business information system is an area of the greatest significance in any business enterprise
today. Enterprise Resource Planning [ERP] projects are a growing segment of this vital area. These
software systems are designed and installed by ERP vendors. Most current research on the subject
concerns only managerial issues. This study is to probe the performance of ERP software in terms of
the three crucial technical factors that determine the success or failure of a given ERP software. To
probe these research issues, an exploratory case study was conducted with a survey and interview at a
large organization with an ERP system. The statistical analysis of the collected data supports the three
hypotheses of the study, leading to the conclusion that the crucial technical factors for ERP
implementation are the same in literature and in the companies with successful ERP implementation.
The future research study will involve other technical aspects of ERP implementation for enhancing its
performance.
关键词：ERP implementation, customization, performance, metrics and information systems.
