出版社：Institute of Behavioral and Applied Management
摘要：A case study investigated the behavioral characteristics of a self-directed work team, and properties of the team’s task situation that may have influenced team behavior. Results indicate that helping among team members was the most prominent group norm, and also suggest various situational factors may have encouraged helping behavior, including task flexibility, low task interdependence, asynchronous demand variability, and the lack of formal performance measures. Implications for future research and management practice are discussed. The paper contributes toward a better understanding of the behavioral characteristics of effective teams and the influence of task situation on team behavior.
