标题：MOTİVASYONDA KULLANILAN ÖZENDİRME ARAÇLARININ İŞ DOYUMUNA ETKİLERİ: BEŞ VE DÖRT YILDIZLI OTEL İŞLETMELERİNDE BİR UYGULAMA = THE EFFECTS OF INCENTIVE TOOLS ON JOB SATISFACTION: AN APPLICATION ON FIVE AND FOUR STAR HOTELS
出版社：Ege University, Faculty of Economics and Administrative Sciences
摘要：Labor and job satisfaction in particular do have great importance in the hotel organizations within tourism sector, as a labor intensive industry, as customers receiving the service and the staff providing the service are in a face-to-face relation. Because personnel’s job satisfaction in the hospitality organizations has a direct impact on customer’s satisfaction, service quality, and achievement of the firm. İt is important that personnel motivation should be given great importance in order to achieve job satisfaction. It would be possible to achieve the most effective personnel motivation by means of incentive tools oriented at their needs. In this framework, the purpose of this study is to determine and analyze the effects of motivational incentive tools used in the hotel organizations on job satisfaction of personnel. The subject has been examined through a field study covering the personel employed at five and four-star hotels in Izmir. In this study, it has been found that there is a great relationship between the incentive tools - that can be classified under four groups in the hotel organizations as economic, social, psychological, organizational-managerial tools and job satisfaction, and that they do have great impact on it.
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