期刊名称：Interdisciplinary Journal of Information, Knowledge, and Management
印刷版ISSN：1555-1229
电子版ISSN：1555-1237
出版年度：2007
卷号：2
页码：119-133
出版社：Informing Science Institute
摘要：Non-profit organizations such as public sector organizations have some specifics, which make
renovation projects significantly different. It is clear that radical changes in the execution of busi-
ness processes and in the organizational structures are not suitable for the public sector because
they are not possible for many, also political, reasons. A business process change in public sector
mostly means unification of business processes, automation of some activities and elimination of
some unnecessary ones. Organizational changes are achievable only to a certain limit. Therefore
classic business process renovation methodologies have to be adapted. The proposed methodol-
ogy that is presented in the paper has been successfully applied in a process change project at one
of the Slovene Ministries, which is presented as a case study. Activities, techniques, and tools are
proposed for each of the six traditional business process change project!ˉs stages. Problems and
topics to which special attention has to be paid are also discussed.
关键词：business process management, methodology, business process maturity, public sec-
tor, business process modeling, business process change, case study
