期刊名称：Issues in Informing Science and Information Technology
印刷版ISSN：1547-5840
电子版ISSN：1547-5867
出版年度：2008
卷号：5
页码：197-208
出版社：Informing Science Institute
摘要：This study surveys forty four project leaders of recently completed e-commerce sites regarding
customer participation in e-commerce development activities. Throughout the literature for four
decades, a commonly cited factor pertaining to system success has been user participation in the
systems development process. The business need for a rewarding customer experience on an ecommerce
site would suggest customer input would substantially influence the site design. The
study finds that participation by customers in developmental activities is occurring, but at a less
than anticipated rate and resulting in little influence on the design of the site.
关键词：User participation, project management, electronic commerce, systems development
