标题：Efficient Consumer Response (ECR) Practices as Responsible for the Creation of Knowledge and Sustainable Competitive Advantages in the Grocery Industry
期刊名称：Issues in Informing Science and Information Technology
印刷版ISSN：1547-5840
电子版ISSN：1547-5867
出版年度：2008
卷号：5
页码：601-621
出版社：Informing Science Institute
摘要：This paper presents a model to measure and to explain knowledge and sustainable competitive
advantages generation within the Efficient Consumer Response (ECR) framework. Some specific
goals are: a) identification, selection and validation of intellectual capital and of sustainable competitive
advantages, b) study of what we name associate concepts: facilitators, implantation drivers
and critical success factors, c) develop a validation of a methodology for the measurement
model and of the indicators adaptation degree, meeting the demand of related companies and consultants.
Results show that individual improvement, work conditions, management style, learning improvement,
education, management by objectives and work environment influence directly the
human capital increase. Data mining techniques, generation of manuals of procedures and processes,
and continuous improvement can be evidenced for a structural capital increase. Increase of
relational capital is in direct relationship with the creation and improving of standard procedures
for clients, their satisfaction, management by categories, and loyalty programs. To conclude, the
implementation of ECR practices generates and increases the intellectual capital, or knowledge,
in the organizations by positively promoting the generation of sustainable competitive advantages.
关键词：efficient consumer response, ECR, cooperation strategies, best practices, intellectual
capital, sustainable competitive advantages, structural equations model
