摘要：Electronic government (e-government) is a phenomenon that is linked to the
information society and the advantages associated with it. E-government allows
government departments to network and integrate their services using information
and communication technologies (ICTs) in order to improve service delivery and
enhance the relationship between the government and the public. The major
ingredients of e-government are infrastructure, human resources and information.
The reality in Sub Saharan Africa (SSA) is that all these ingredients are
insufficient. The ICT infrastructure is not widely available to rural
populations. In most cases, both government officials and the people who may
want to use government services online lack basic skills. Government information
is not properly organized as records management systems in many countries are
collapsing.
