摘要：Ethics and accountability are some of the cornerstones of public management. One of the ways in which ethical standards in the public service can be promoted is by developing a Code of Conduct that set a standard of behaviour to be followed. The diversity of information and communication technologies (ICT) and increased use of ICT have created a variety of ethical issues. In this paper, the process for formulating a Code of Cyberethics for eThekwini Municipality in South Africa is described. The development of such a code will also ensure service delivery that responds to citizens’ needs and improves the communication process with citizens.
