出版社：Know-Center, Graz in cooperation with IICM, Graz University of Technology
摘要：This paper investigates the question which indicators are suited to characterize
Best Practice Cases (BPCs) for Knowledge Management (KM) introduction projects
such that the portability of these BPCs to other organisations can be estimated.
We scanned relevant KM literature and web pages for generating a basic set of
indicators and verified these indicators through an open internet survey
(n=103). To this end, we developed a web-based questionnaire where the
respondents could prioritize the proposed indicators and assign them to one or
more predefined classification schemes. We distinguished between indicators for
the general description of an organisation, critical KM success factors, and
indicators for the transferability of KM BPCs to other organisations. The
evaluated results of the survey were used as an input for the development of an
ontology-based reference model for describing KM BPCs.
关键词：best practice case, case-based reasoning, knowledge management
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