出版社：Know-Center, Graz in cooperation with IICM, Graz University of Technology
摘要：This paper surveys knowledge management (KM) development using a literature
review and classification of articles from 1995 to 2004 with a keyword index and
article abstract in order to explore how KM performance evaluation has developed
during this period. Based on the scope of 76 articles from 78 academic journals
of KM, this paper surveys and classifies KM measurements using the following
eight categories: qualitative analysis, quantitative analysis, financial
indicator analysis, non-financial indicator analysis, internal performance
analysis, external performance analysis, project-oriented analysis, and
organizational-oriented analysis together with their measurement matrices for
different research and problem domains. Discussion is presented, indicating the
followings future development directions for KM performance evaluation: (1) KM
performance evaluation is getting more important. (2) The quantitative analysis
is the primary methodology in KM performance evaluation. (3) Firms are now
highlighting the KM performance of competitors, through benchmarking or best
practices, rather than internally auditing KM performance via balanced
scorecard. (4) Firms may begin to focus more on project management measurement,
than on the entire organization.
关键词：knowledge management, literature survey, performance evaluation
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