出版社：Know-Center, Graz in cooperation with IICM, Graz University of Technology
摘要：Requirements resulting from knowledge intensive work go beyond what is provided
by classical workflow management regarding process flexibility and integration
into the personal task management. This is demonstrated considering the example
of Engineering Change Requests (ECR), handled by an integrated workflow as
provided by SAP's Product Lifecycle Management (PLM) with its specific problems.
Only a Process-Aware Information System (PAIS) based on a completely new
paradigm seems to be able to cope with these problems. Such a new paradigm is
introduced and discussed in this paper on the basis of the additional
requirements that occur in the described ECR process. Starting point for the
approach is a bottom-up scheme that builds process and task related information
of case handling as provided through personal task management. It is compared to
previous approaches as provided by projects at the DFKI and others. Central
components such as personal task management and pattern mining are discussed in
more detail. The approach makes more extensive use of knowledge management
methods like retrieval and semantic technologies. Advantages for small and
medium-sized enterprises (SME) are considered
关键词：knowledge work, process-aware information systems, task management
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