出版社：Know-Center, Graz in cooperation with IICM, Graz University of Technology
摘要：Knowledge work processes consist of interleaved agile, weakly-structured
processes and strictly-structured processes. Knowledge management approaches for
weakly-structured, ad-hoc knowledge work processes need to be lightweight, i.e.,
they cannot rely on high upfront modeling effort. However, approaches for
business process-oriented knowledge management require intensive modeling
activities. In this paper, we introduce a bottom-up strategy for proactive
information delivery to cover the complete spectrum of knowledge work processes
in different phases, and present a series of prototypes realizing selected
phases of this strategy. Among these is a novel prototype for supporting
weakly-structured processes by integrating a standard to-do list application
with a state-of-the-art document classification system. The resulting system
allows for a task-oriented view on an office worker's personal knowledge space
in order to realize a proactive and context-sensitive information support during
her daily, knowledge-intensive tasks.
关键词：agile workflows, personal knowledge space, proactive information delivery,
weakly-structured workflows
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