文章基本信息
- 标题：Isuru: The Face of BPO Business in Sri Lanka
- 作者：Saloni Malhotra
- 期刊名称：i4d: Information for Development
- 印刷版ISSN：0972-804X
- 出版年度：2009
- 期号：JAN
- 出版社：Centre for Science, Development and Media Studies
- 关键词：Sri Lanka;Business;Internet Connectivity;Customer Service;BPO Industries;Hybrid Model
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