The explosion of digital connectivity, the improvements in communications and the enforced global competition are revolutionizing the way business is performed. A new, complex and rapidly changing economic order has emerged based on disruptive innovation, discontinuities, abrupt and seditious change. In this new landscape, knowledge constitutes the most important factor, while learning together with the increased reliability and trust, is the most important process (B.A. Lundvall and B. Johnson: 23-42). These trends suggest that private and public organizations have to reinvent themselves in order to achieve strategic competitive advantage. The extant literature highlights the great potential of ICT tools for operational efficiency, cost reduction, quality of services, convenience, innovation and learning in private and public sectors.

e-business, competition, communication