期刊名称：Annals of the University of Oradea : Economic Science
印刷版ISSN：1222-569X
电子版ISSN：1582-5450
出版年度：2007
卷号：XVI
期号：01
页码：784-788
出版社：University of Oradea
摘要：The current paper is part of a research project initiated by the authors on .Performance audit in management
improvement in the sanitary institutions ¡°which intends to make an analysis of the impact of reengineering the
sanitary institutions on the medical act itself. Considering the difficulties the economists specialized in health
services face, the current paper makes an analysis of the sanitary system quality, which is not something else
than meeting the patient needs, the conformity between what he/she expects and what he/she receives starting
from the reality that on the one hand we have the patient with a number of needs, of expectations and requests,
and on the other hand the care with a certain number of characteristics and attributes.
Quality versus quality in health services gained a global approach with the International Standard ISO
9001:2000. For this reason, we consider that a comparative analysis of the definition for quality in health
services, using the sampling technique will represent the starting point for organizing the production of
information needed to build the quality expected by the patients, but not any kind of quality but an informational
model and of assisting the decision making process.
关键词：health, quality, quality management of medical services, cost/benefits methods
