标题：BENCHMARKING AND BEST PRACTICES IN MUNICIPAL SERVICES: A COMPARATIVE SURVEY ON THE PERFORMANCE INDICATOR SYSTEMS USED BY ROMANIAN WATER SUPPLY OPERATORS
期刊名称：Annals of the University of Oradea : Economic Science
印刷版ISSN：1222-569X
电子版ISSN：1582-5450
出版年度：2007
卷号：XVI
期号：01
页码：846-849
出版社：University of Oradea
摘要：In the water supply sector, as in many sectors of the economy, the fundamental objective of benchmarking is to
search and identify best practices. Collection of data is not benchmarking, but is a necessary step to conduct
benchmarking. In many countries, such as Romania or Bulgaria, the lack of data prevents benchmarking as the
data to do so is either unavailable or of insufficient quality to ensure any meaningful comparison of data.
Although benchmarking is a highly used technique in European Union, in Romania there is a lack of experience
in this field. In order to establish how benchmarking is used to evaluate managerial performance and quality of
the service by romanian¡¯s water supply operators, there has been conducted a SWOT analysis. The main
objective of the analyssis was to support access to comparative information that will help to promote best
practice among water supply providers from Romania and eventually will provide consumers with access to
high quality, and affordable water supply service.
关键词：benchmarks; management contracts; european standards; best practices
