The higher education quality assurance system in our country is not completely developed yet. That is why higher education institutions must take the responsibility of assuring the quality of all of their activities, at all levels, according to the standards.

In order for this process to take place in all higher education institutions, an internal system of quality management was created, or is being developed. The quality management system in a higher education institution focuses on quality assurance and self assessment at all levels according to the standard, but also to the requirements of the external systems of quality evaluation. The implementation of the quality management system in higher education institutions involves both an internal institutional development and an external one, that is, certain mechanisms of institutional control that can somehow guarantee for the quality of the educational process.

Quality, leadership, client, university