文章基本信息
- 标题：THE IMPACT OF THE CONSUMERS’ SATISFACTION ON THE SOCIAL EFFICIENCY OF THE BANK
- 本地全文：下载
- 作者：Muntean Andreea Cipriana ; Stremtan Filimon
- 期刊名称：Annals of the University of Oradea : Economic Science
- 印刷版ISSN：1222-569X
- 电子版ISSN：1582-5450
- 出版年度：2008
- 卷号：XVII
- 期号：04
- 页码：999-1002
- 出版社：University of Oradea
- 摘要：
The consequences of bank consumers satisfaction refers to its implications on the bank’s economic and social efficiency. This paper aim to demonstrate the link between consumer satisfaction and the social efficency of the bank.
- 关键词：
consumer satisfaction, social efficency, services quality
