期刊名称：Annals of the University of Oradea : Economic Science
印刷版ISSN：1222-569X
电子版ISSN：1582-5450
出版年度：2004
卷号：XIII
页码：25-28
出版社：University of Oradea
摘要：Marketing and management of service organizations is based on the management of processes of all
kind. Managing a process is different than managing a structure or an organization. In this work we analyzed the
characteristics of the service delivery processes
