The literature on Web 2.0 technologies addresses many aspects of the subject;
however, one issue that needs attention is that of how knowledge gatekeepers
interact with e-learning communities. Action research was used to study a course in
knowledge management over several years, with each presentation of the course an
iteration of the action research cycle. Through evaluating learning outcomes and
student feedback, the conclusion is reached that the introduction of Web 2.0
technologies has changed the role of the traditional knowledge gatekeeper (the
teacher) from a deliverer of knowledge to a facilitator or knowledge guide. In
addition, this role change enables students to take a more active attitude towards
their learning. This paper considers this issue from the perspective of the
knowledge gatekeeper, and technology support of that interaction.