文章基本信息

标题：What's Wrong With Customer Service?
作者：James Krohe Jr.
期刊名称：Conference Board Review
印刷版ISSN：0147-1554
电子版ISSN：0147-1554
出版年度：2006
卷号：JAN
出版社：Conference Board Inc
摘要：Dial "1" if you're eager to fix it. Dial "2" if you don't know how to fix it. Then there's dial "3" if you don't want to fix it.