期刊名称：Informing Science: The International Journal of an Emerging Transdiscipline
印刷版ISSN：1547-9684
电子版ISSN：1521-4672
出版年度：2004
卷号：7
页码：31-31
出版社：Informing Science Institute
摘要：Many researchers and practitioners consider user participation in the development of an information
system is essential to the success of the system. System designers have promoted development
techniques that demand user participation, such as prototyping, rapid application development
and joint application design. Interestingly, the research literature on the topic has not been
conclusive about the value of user participation, although the perception of value has still existed.
The importance of user participation in information systems could be seen as a myth.
The time pressure to develop Web based e-commerce systems and the propagation of the view
that e-commerce is different and subject to different rules has led developers to question the value
of customer participation in the development process. Indeed, the notion of the "user" has become
confused. No longer is a user necessarily found in-house, but may be a geographically remote
customer unknown to an organization.
This paper proposes and validates a model that examines the role of key users and stakeholders in
e-commerce applications development. Despite the business need for remote, untrained users to
quickly feel comfortable and satisfied in an e-commerce site encounter, it appears that many organisations
are making little effort to engage users in e-commerce site developmental activities.
关键词：electronic commerce, systems development, user participation
