摘要：This article examined the relationship between total quality management (TQM)
and customer satisfaction in service sector. TQM and customer satisfaction is
discussed in this survey. In the other part of the article, the research
methodology is described that encompass hypothesis, research methodology, the
statistical population and the sample are explained. This research is a field
research. Tools of data collection are closed-ended questionnaire and interview.
Statistical population is unlimited and sample size is 120 persons. Statistical
technique that is used are spearman correlation coefficient. The data is
analyzed by spss software. Based on the results of research, there is a
meaningful relationship between TQM and customer satisfaction
关键词：Quality ـ Total quality management ـ Cutomers satisfaction ـ Serrive sector ـ
Loading...
