摘要：A framework is provided in terms of which the overall performance outcomes of the corrections industry can be measured and compared to international benchmarks and achievements. The quantitative key performance indicators for the corrections industry are described in terms of their relevance to the achievement of the aim, mission and overall objectives of corrections. Practical guidelines are provided for the gathering of the related management information and on how to conduct statistical analyses of performance outcomes. Formulas are developed for statistically measurable indicators and the application of such formulas in measuring the performance within a corrections industry is explained. The performance of the South African Correctional Services is compared to achievements of international correctional systems with regards to key performance indicators such as the re-incarceration rate, the overcrowding rate, the escape rate and the mortality rate.
