摘要：A person抯 credibility within an organization, for a leader especially, can抰 be separated by his professional competence. This is more important if we pay attention to his position within the hierarchy, what means that he can influence to a large extent the use of existing resources, with direct and propagated effects over the organization抯 performances. The trust in leaders doesn抰 come only from the verbal messages that they convey, but it has been building in time and requires a sustainable effort from their part. The results that leaders obtain in time, their attitudes and behaviors in different situations are elements that are closed monitorized and assessed by the organization抯 personnel.
