文章基本信息
- 标题：Critical Competencies To Promote A Customer Service Core Capability In A Human Resources Call Centre
- 本地全文：下载
- 作者：RL Grobbelaar ; G Roodt ; A Venter 等
- 期刊名称：South African Journal of Human Resource Management
- 印刷版ISSN：1683-7584
- 出版年度：2004
- 卷号：2
- 期号：03
- 出版社：OpenJournals Publishing
- 关键词：Human Resources;Customer Service;Call Centre;Qualitative Research
