期刊名称：Research and Practice in Human Resource Management
印刷版ISSN：0218-5180
出版年度：2009
卷号：17
期号：01
出版社：Curtin University of Technology
摘要：Although training evaluation is a very important stage for a successful Training and Development (T&D) programme, this activity is the most neglected and problematic. As a result, T&D has been considered in many organisations as a waste of money and time, a cost which needs to be minimised and is often perceived as an ineffective process. This study sought to explore the current practices and challenges of the T&D evaluation stage within Jordanian banking organisations through a combination of semi structured interviews and a survey questionnaire, which was administered to the persons responsible for the T&D within the organisations. The study findings reveal, that although the majority of the organisations evaluate their training programme, usually there is an absence of systematic and effective procedures for evaluation, and most of the organisations rely on external providers to evaluate their T&D programmes. The most popular evaluation tools and technique used are questionnaires, and the most common model used is the Kirkpatrick model, however, the most common level of evaluation is the reaction level. Implications for the findings of the current study and directions for future research are discussed in the paper.
