文章基本信息

标题：The Benefits of Knowledge Management - Results of the German Award "Knowledge Manager 2002"
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作者：Klaus North Tina Hornung
期刊名称：Journal of Universal Computer Science
印刷版ISSN：0948-6968
出版年度：2003
卷号：9
期号：6
DOI：10.3217/jucs-009-06-0463
出版社：Graz University of Technology and Know-Center
摘要：In the paper the applications to the 2002 Knowledge Management Award are discussed in relation to measuring the benefits of KM. It is concluded that benefits of KM initiatives depend on the KM approach taken.
关键词：balanced scorecard, knowledge management, measurement of benefits