文章基本信息
- 标题：Exodus: Why Customers Leave
- 本地全文：下载
- 作者：Kim Wilson
- 期刊名称：The Microbanking Bulletin
- 印刷版ISSN：1934-3884
- 电子版ISSN：1934-9548
- 出版年度：2001
- 卷号：2001
- 期号：06
- 出版社：Microfinance Information eXchange
- 摘要：A customer is an asset. It is hard to disagree with that statement. Yet the microfinance industry has not caught on to a customer’s value. While many microfinance institutions pay close attention to minimizing the costs of delinquency, they seem to disregard the expense of losing good customers.
