首页    期刊浏览 2024年10月06日 星期日
登录注册

文章基本信息

  • 标题:PERFORMANCE MEASURES: THE LINK WITH ORGANIZATIONAL STRATEGY
  • 本地全文:下载
  • 作者:Edward O'Mara Ross Chapman Paul Hyland John Karayan
  • 期刊名称:Journal of Interdisiplinary Studies
  • 出版年度:1998
  • 卷号:11
  • 出版社:California State Polytechnic University
  • 摘要:

    The quality movement, - in particular Total Quality Management (TQM) - has focused attention on performance measures. Traditional performance measures are deficient in that they tend to be aggregative, backward looking, and internally directed. A new wave of performance measures is emerging to cope with a customer oriented focus and the process of continuous improvement. Even where organizations are driven by a TQM philosophy, they often experience difficulties in implementing a system for continuous improvement. Many fail to link performance measures with the organization's strategic plan. A pilot research study has been conducted to examine the relationship between organizational goals and performance measures. This paper reports on the outcomes of this pilot study and discusses the application of these new performance measures in manufacturing firms in southwest Sydney, Australia.

国家哲学社会科学文献中心版权所有