期刊名称：Annals of the University of Oradea : Economic Science
印刷版ISSN：1222-569X
电子版ISSN：1582-5450
出版年度：2009
卷号：XVIII
期号：03
出版社：University of Oradea
摘要：Quality management banking perspective is extremely interesting, from the point of view of the activities
specific, and of the permanent area competition improvement. Banks being aware of the quality problems
also lead to the appearance and requirement of some area working standards. Standards imposing and
issuing together with the performance measure system are to be the main elements of a quality program.
关键词：: competition, received quality, expected quality
