期刊名称：Annals of the University of Oradea : Economic Science
印刷版ISSN：1222-569X
电子版ISSN：1582-5450
出版年度：2009
卷号：XVIII
期号：04
出版社：University of Oradea
摘要：The leading indicators of business performance cannot be found in financial data alone. Quality, customer
satisfaction, innovation, market share- metrics like these often reflect a company‘s economic condition and
growth prospects better than its reported earning do.
More and more managers are changing their company‘s performance measurement systems to track non-
financial measures and reinforce new competitive strategies. The purpose of the paper is to present the
most important performance indicators that can be used by organizations. The paper is designed to
provide details on how to measure organizational performance.
关键词：performance indicators, business process, performance measurement, management
