标题：Efectos de los Conflictos Interpersonales Sobre el Desarrollo del Síndrome de Quemarse por el Trabajo (Burnout) y su Influencia Sobre la Salud. Un Estudio Longitudinal en Enfermería
出版社：Fundación Científica y Tecnológica de la Asociación Chilena
摘要：The purpose of this study was to examine the effect of interpersonal
conflicts on burnout in hospital organizations and its consequences on
health. A longitudinal design was employed on a sample of 316 nursing
professionals. Burnout was measured by the Maslach Burnout Inventory
(MBI-HSS), (Maslach y Jackson 1986). Different sources of interpersonal
conflicts were evaluated by 6 items (alpha = 0.76, T1; alpha = 0.72, T2).
Disorders of health were assessed with a scale of 13 items, which summarize the subjective perception of individuals who have experienced these disorders in their jobs (alpha = 0.82, T1; alpha = 0.81, T2).
Regression analysis showed that Interpersonal Conflicts were significant
predictors of Emotional exhaustion and Personal accomplishment, while
Emotional exhaustion and personalization was found to be a significant predictor of Disorders of health. The study concludes that it must take into account the relational and emotional factors to prevent burnout in nurses and the problems associated. Furthermore, in a
methodological level, it is necessary to make longitudinal studies.
关键词：BURNOUT, PROFESSIONAL; NURSING/MANPOWER; INTERPERSONAL
RELATIONS; WORKING CONDITIONS; LONGITUDINAL
STUDIES.
