出版社：Fundación Científica y Tecnológica de la Asociación Chilena
摘要：The article refers to a quantitative research intended to verify the presence of the burnout syndrome and its relationship with strategies for coping with stress, performed on 115 “Carabineros”, both male and female, belonging to determined specialized units of “Carabineros de Chile”, to whom the Maslach Burnout Inventory (MBI) and the Coping Orientations to Problems Experienced Scale (C.O.P.E.) were applied. It was proved that a high percentage (48,7%) of personnel working in said police units which deal with human problems which are complex and have an impact (mistreatment and abuse of minors, deaths resulting from car accidents and major offenses), show high indicators of the syndrome . It was also found that married people showed a significantly augmented “Decrease of personal achievement” strategy compared with single women and that women used significantly more the “Religion” coping technique than men, as Institutional Appointed Personnel uses it more frequently compared with Government Appointed Personnel. Lastly, it was confirmed that strategies such as “Focusing on emotions”, “Mental disconnection” and “Search or social emotional support” predict significantly the “Emotional exhaustion” of the burnout syndrome, as “Denial”, “Mental disconnection” and “Behavioral Disconnection” predict the “Depersonalization” dimension.
