摘要：Understanding and using management models, standards, and assessment tools, in
conjunction with quality concepts and tools, can help ensure that businesses and other
organizations survive and flourish over the long term. The use of quality initiatives will help
businesses: (1) Document and improve processes; (2) Understand customer requirements and
ensure that their products and services meet those requirements; and (3) Streamline
relationships between internal customers and suppliers and employees of the business and
external customers and suppliers. However, implementing a quality initiative stops short of
managing a business from a strategic, systems perspective that can be accomplished using
various management models, quality award criteria, and standards. This paper proposes that
organizations should use a model which integrates quality concepts and strategic
management concepts into a powerful systemic structure called the 5P’s Model. The authors
suggest that this model is especially effective for small businesses since they are not as
complex as larger organizations. In other words, they can more easily develop and align their
respective Purposes, Principles, Processes, People, and Performance which are the elements
of the 5P’s Model.
